TY  - JOUR
A1  - Hofeditz, Lennart
A1  - Mirbabaie, Milad
A1  - Ortmann, Mara
T1  - Ethical challenges for human–agent interaction in virtual collaboration at work
T2  - International journal of human computer interaction
N2  - In virtual collaboration at the workplace, a growing number of teams apply supportive conversational agents (CAs). They take on different work-related tasks for teams and single users such as scheduling meetings or stimulating creativity. Previous research merely focused on these positive aspects of introducing CAs at the workplace, omitting ethical challenges faced by teams using these often artificial intelligence (AI)-enabled technologies. Thus, on the one hand, CAs can present themselves as benevolent teammates, but on the other hand, they can collect user data, reduce worker autonomy, or foster social isolation by their service. In this work, we conducted 15 expert interviews with senior researchers from the fields of ethics, collaboration, and computer science in order to derive ethical guidelines for introducing CAs in virtual team collaboration. We derived 14 guidelines and seven research questions to pave the way for future research on the dark sides of human–agent interaction in organizations.
KW  - conversational agents
KW  - human–computer interaction
KW  - virtual collaboration
KW  - ethics
KW  - virtual teams
KW  - trust
Y1  - 2023
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/63015
SN  - 1044-7318
SN  - 1532-7590
PB  - Taylor & Francis
CY  - New York, NY
ER  -