TY  - JOUR
A1  - Fischer, Caroline
A1  - Heuberger, Moritz
A1  - Heine, Moreen
T1  - The impact of digitalization in the public sector
T2  - Der moderne Staat
N2  - The digitalization of public administration is increasingly moving forward. This systematic literature review analyzes empirical studies that explore the impacts of digitalization projects (n=93) in the public sector. Bibliometrically, only a few authors have published several times on this topic so far. Most studies focusing on impact come from the US or China, and are related to Computer Science. In terms of content, the majority of examined articles studies services to citizens, and therefore consider them when measuring impact. A classification of the investigated effects by dimensions of public value shows that the analysis of utilitarian-instrumental values, such as efficiency or performance, is prevalent. More interdisciplinary cooperation is needed to research the impact of digitalization in the public sector. The different dimensions of impact should be linked more closely. In addition, research should focus more on the effects of digitalization within administration.
KW  - digital transformation
KW  - e-government
KW  - impact evaluation
KW  - public value
KW  - public values
Y1  - 2021
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/63650
SN  - 1865-7192
SN  - 2196-1395
VL  - 14
IS  - 1
SP  - 3
EP  - 23
PB  - Barbara Budrich
CY  - Leverkusen-Opladen
ER  -