TY  - JOUR
A1  - Bender, Benedict
A1  - Heine, Moreen
T1  - Government as a Platform?
T2  - Journal of Data Intelligence
N2  - Digital platforms, by their design, allow the coordination of multiple entities to achieve a common goal. In the public sector, different understandings of the platform concept prevail. To guide the development and further re-search a coherent understanding is required. To address this gap, we identify the constitutive elements of platforms in the public sector. Moreover, their potential to coordinate partially autonomous entities as typical for federal organized states is highlighted. This study contributes through a uniform understanding of public service platforms by providing a framework with constitutive elements, that may guide future analysis.  Apart from chance regarding coordination, platforms are well suited to support contextual eGovernment targets. Among them is service personalization. Highly individualized service offerings support targets such as No Stop government. To this end, the paper extends the framework for service personalization in the public sector and exemplifies related aspects using a reference case.
KW  - Public service platforms
KW  - Digital platforms
KW  - Government as a platform
KW  - Public sector
KW  - Platform economy
KW  - Federal states
Y1  - 2022
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/56254
SN  - 2577-610X
VL  - 3
IS  - 1
SP  - 169
EP  - 187
PB  - Rinton Press
CY  - New Jersey
ER  -