@article{Seyfried2019,
  author    = {Markus Seyfried},
  title     = {Undisclosed desires},
  journal   = {Assessment \& Evaluation in Higher Education},
  series    = {quality managers' normative notions regarding the implementation of quality management},
  volume    = {44},
  number    = {7},
  pages     = {1106 -- 1119},
  doi       = {10.1080/02602938.2019.1573970},
  year      = {2019},
}