TY  - JOUR
A1  - Breier, Matthias
A1  - Kallmuenzer, Andreas
A1  - Clauss, Thomas
A1  - Gast, Johanna
A1  - Kraus, Sascha
A1  - Tiberius, Victor
T1  - The role of business model innovation in the hospitality industry during the COVID-19 crisis
T2  - International journal of hospitality management
N2  - The hospitality industry worldwide is among the hardest-hit industries from the COVID-19 lockdowns. Initial theoretical and practical observations in the hospitality industry indicate that business model innovation (BMI) might be a solution to recover from and successfully cope with the COVID-19 crisis. Interestingly, some firms in the hospitality industry already started to successfully adapt their business models. This study explores the why and how of these successful recovery attempts through BMI by conducting a multiple case study of six hospitality firms in Austria. We rely on interview data from managers together with one of their main stammgasts for each case, which we triangulate with secondary data for the analysis. Findings show that BMI is applied during and after the crisis to create new revenue streams and secure a higher level of liquidity, with an important role of stammgasts.
KW  - business model innovation
KW  - hospitality
KW  - tourism
KW  - COVID-19
KW  - crisis
KW  - stammgasts
Y1  - 2020
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/60965
SN  - 0278-4319
VL  - 92
PB  - Elsevier
CY  - Amsterdam
ER  -