TY  - CONF
A1  - Abramova, Olga
A1  - Batzel, Katharina
A1  - Modesti, Daniela
T1  - Coping and regulatory responses on social media during health crisis
T2  - Proceedings of the 55th Hawaii International Conference on System Sciences
N2  - During a crisis event, social media enables two-way communication and many-to-many information broadcasting, browsing others’ posts, publishing own content, and public commenting. These records can deliver valuable insights to approach problematic situations effectively. Our study explores how social media communication can be analyzed to understand the responses to health crises better. Results based on nearly 800 K tweets indicate that the coping and regulation foci framework holds good explanatory power, with four clusters salient in public reactions: 1) “Understanding” (problem-promotion); 2) “Action planning” (problem-prevention); 3) “Hope” (emotion-promotion) and 4) “Reassurance” (emotion-prevention). Second, the inter-temporal analysis shows high volatility of topic proportions and a shift from self-centered to community-centered topics during the course of the event. The insights are beneficial for research on crisis management and practicians who are interested in large-scale monitoring of their audience for well-informed decision-making.
KW  - Digital-Enabled Human-Information Interaction
KW  - big data
KW  - data mining
KW  - health crisis
KW  - social media
Y1  - 2022
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/62527
SN  - 978-0-9981331-5-7
PB  - HICSS Conference Office University of Hawaii at Manoa
CY  - Honolulu
ER  -