@article{GronauMuellerUslar2004,
  author    = {Norbert Gronau and Claudia M{\"u}ller and Mathias Uslar},
  title     = {The KMDL Knowledge Management Approach : integrating knowledge conversations and business process modeling},
  url       = {http://www.springerlink.com/index/TY1GADQNQHALUETU},
  year      = {2004},
}