@article{CaliendoClementPapiesetal.2012,
  author    = {Marco Caliendo and Michel Clement and Dominik Papies and Sabine Scheel-Kopeinig},
  title     = {The cost impact of spam filters measuring the effect of information system technologies in organizations},
  journal   = {Information systems research},
  volume    = {23},
  number    = {3},
  pages     = {1068 -- 1080},
  doi       = {10.1287/isre.1110.0396},
  year      = {2012},
}