@article{MonodLissillourKoesteretal.2022,
  author    = {Emmanuel Monod and Raphael Lissillour and Antonia K{\"o}ster and Qi Jiayin},
  title     = {Does AI control or support?},
  journal   = {Journal of decision systems},
  series    = {power shifts after AI system implementation in customer relationship management},
  volume    = {32},
  number    = {3},
  pages     = {542 -- 565},
  doi       = {10.1080/12460125.2022.2066051},
  year      = {2022},
}