@phdthesis{Pfannstiel2017,
  author      = {Mario Alexander Pfannstiel},
  title       = {Service Performance Measurement in Expertenorganisationen},
  type        = {doctoralthesis},
  pages       = {266, XXXVI},
  school      = {Universit{\"a}t Potsdam},
  year        = {2017},
}