@article{Kroll2013,
  author    = {Alexander Kroll},
  title     = {The other type of performance information - nonroutine feedback, its relevance and use},
  journal   = {Public administration review},
  volume    = {73},
  number    = {2},
  pages     = {265 -- 276},
  doi       = {10.1111/j.1540-6210.2012.02648.x},
  year      = {2013},
}