@article{PousttchiDehnert2018,
  author    = {Key Pousttchi and Maik Dehnert},
  title     = {Exploring the digitalization impact on consumer decision-making in retail banking},
  journal   = {Electronic Markets},
  volume    = {28},
  number    = {3},
  pages     = {265 -- 286},
  doi       = {10.1007/s12525-017-0283-0},
  year      = {2018},
}