@article{Bruttel2018,
  author    = {Lisa Verena Bruttel},
  title     = {Is There a Loyalty-Enhancing Effect of Retroactive Price-Reduction Schemes?},
  journal   = {Review of industrial organization},
  volume    = {54},
  number    = {3},
  pages     = {575 -- 593},
  doi       = {10.1007/s11151-018-9653-9},
  year      = {2018},
}