@phdthesis{Aleff2002,
  author      = {Hans-J{\"o}rg Aleff},
  title       = {Die Dimension Zeit im Dienstleistungsmarketing},
  type        = {doctoralthesis},
  pages       = {247 S.},
  doi       = {10.1007/978-3-322-91448-4},
  year        = {2002},
}