@article{BaumgartDebitzMetzetal.2002,
  author    = {Ute Baumgart and Uwe Debitz and Anna-Marie Metz and Peter Richter and Frank Schulze and Elke Timm and Rainer Wieland},
  title     = {Call Center auf dem arbeitspsychologischen Pr{\"u}fstand : Teil 2, Arbeitsgestalltung, Belastung, Beanspruchung \& Ressourcen},
  journal   = {CCall Report},
  volume    = {11},
  year      = {2002},
}