TY  - JOUR
A1  - Kuhlmann, Sabine
A1  - Bogumil, Jörg
T1  - The Digitalisation of Local Public Services
T2  - The Future of Local Self-Government : European Trends in Autonomy, Innovations and Central-Local Relations
N2  - The digital transformation of the local public sector is an important step towards making local service delivery more citizen-centred and user-oriented. The state of digitalisation in public administration in Germany is, however, well behind the far-reaching hopes associated with this modernisation theme. This chapter will explore the question as to what extent digital tools have been introduced in German local governments, more specifically in local one-stop shops (Bürgerämter), which hurdles local actors face when coping with the digital transformation, and which tools impact on citizens and local employees as well as have unintended effects and dysfunctionalities so far. A comprehensive and standardised survey amongst mayors and heads of staff councils in German municipalities as well as citizens and employees’ surveys and case studies will form the empirical basis of this chapter.
KW  - Digitalisation
KW  - One-stop shop
KW  - Public administration
KW  - E-services
KW  - E-government
Y1  - 2021
UR  - https://publishup.uni-potsdam.de/frontdoor/index/index/docId/49585
SN  - 978-3-030-56058-4
SN  - 978-3-030-56059-1
SP  - 101
EP  - 113
PB  - Springer
CY  - Cham
ER  -